We offer a money back satisfaction guarantee within 14 days of original shipment contingent upon the following requirements being met by the customer.
1. Our Terms & Conditions has been met. Please review this policy.
2. You have notified us of the return by email at contact@drenwyo.com or phone (please call during business hours (9AM to 5PM, M-F).
3. You are the original buyer.
4. Item(s) are returned with all original identification labels.
5. All items are returned in the original packaging. If an item is damaged or lost during its return trip NO refund or credit will be offered. If the original package was damaged upon delivery, please consult with your post master for your options. Options may include sending back the original package within another box or taking photos of the damage.
6. All items are returned as sent (insured, priority mail etc., delivery confirmation) at the expense of the customer.
7. Item(s) must be an individual specimen. There are no refunds for micromounts or single $1 unmounted micros, microbags, mineral suites, printed or electronic media, maps or posters.
If a return is deemed acceptable , we will refund the full or partial payment amount (excluding shipping/handling) via the original payment method (Credit Card, Paypal, Check etc.). If you prefer a credit to your account, toward the price of another specimen online, the credit must be applied within 90 days of the return. Returns post marked after the 14 day return policy mentioned above will be charged a 10% restocking fee.
Please note that we do not ship items “on approval”. Payment must be made first.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out；Please contact our Customer Service to get the return address and don’t return the item to the address listed on our webiste.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at leiko.yao@zohomail.cn
SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Shipping Address: US/UK/Spain/Australia warehouse
We offer Worldwide Standard Shipping/Express Shipping
Please contact our Customer service at contact@drenwyo.com to get the return address.